Saks Fifth Avenue

Overview

Worked as a Client Analytics & Performance Associate at Saks Fifth Avenue in New York City, applying data-driven approaches to luxury retail client management and sales optimization.

Process / What I Built

• Utilized CRM and clienteling platforms to track conversion rates, client retention, and revenue per interaction
• Analyzed client purchase history and behavioral data to optimize outreach strategy and improve personal productivity metrics
• Maintained a six-figure client book by leveraging data-driven insights for strategic follow-up and relationship management
• Generated performance reports to identify trends, forecast demand, and support inventory sourcing decisions across luxury categories

Key Outcomes

• Managed a six-figure client book through data-informed relationship strategy
• Improved personal productivity metrics through behavioral data analysis
• Generated actionable reports supporting inventory and sourcing decisions

Tools & Technologies